Shipping & Returns Information
Please contact us for return instructions before returning an item. Return addresses depend on the item and your location, and are generally different than where the item was originally shipped from.
efurnitureMax accepts returns on most items in original condition and in original packaging within 30 days per our returns policy:
- For all standard returns, the buyer is responsible to arrange and pay for return shipping. Please note that shipping costs on furniture items is expensive. Please order one unit first to avoid unnecessary costs. efurnitureMax will always pay the return shipping costs if the return is a result of our error. If there is an issue with your order, please contact us.
- Items must be in original condition, repacked as best as possible in original packaging. Please save your original packaging! We apologize, but items not in original packaging cannot be returned. If an item is sent back to us without original packaging, we will contact the buyer to ask if they would like it shipped back to them at their expense. Again, we apologize but no refund can be given in this case.
- For all standard returns, the buyer is expected to arrange and pay return shipping.
- Orders over $750: Unless the return is a result of our error, orders over $750 will be charged a 35% restocking fee and return shipping costs. It's very easy to avoid this fee: we strongly advise ordering one unit first before proceeding with your entire order.
- Original condition means free of structural and cosmetic defects (unless it was received that way, in which case please contact us).
- Lesro and Iron Horse products are not eligible for return due to their custom nature and manufacturer limitations. Please contact our sales team for sample/demo options.
- Husky Office Elite and ERA chairs have a 15 day return period.
- Damages & Shortages: For FedEx/UPS shipments, we must be notified within 5 business days. For freight shipments, damages must be noted on the delivery receipt and reported to us within 24 hours.
- Any items exposed to cigarette smoke or harmful chemicals cannot be returned.
- Returns initiated by "refusing" a shipment will incur a 35% restocking fee and the cost of return shipping as the item will not be shipped to the correct location.
- You will receive a refund for your return once it has been received and inspected.
Most items cannot be shipped to PO boxes. Please provide a physical address during checkout.
Shipping is FREE to the 48 states for all items with the "Free Shipping" badge under the price on the product page. Please contact us for international shipping options.
Please Note: Free shipping for freight shipments includes curbside or dock to dock delivery only. You will be responsible for unloading, unless additional services are purchased. If you require a lift gate, inside delivery, or other services, please contact us for an additional services quote. Curbside delivery is generally appropriate for 99% of shipments, however, we can work with you to accommodate your specific delivery needs if requested.
How will my order be shipped? Small orders and smaller items will ship via FedEx or UPS Ground. Large quantity orders and oversized items will be shipped via freight carrier.
What is the typical handling time? Lead time vary by product and product options. Please check the product page above the description and below the image for the green colored lead time notification.
When will I receive my order? Depending on your location, please allow 3-5 business days for FedEx and UPS shipments once shipped. Freight Shipments can vary depending on the carrier and your location. Please allow 4 to 14 business days for freight shipments. Unfortunately, we are unable to send shipments via expedited services (overnight, etc) due to the size restrictions the carriers have in place.
Where do you ship from? We ship from warehouses all over the US. Your order will ship from the closest location that has your item in stock. If you order more than one item, it is possible that they will ship from different locations and may arrive at different times.
Where is my tracking information? We send out a shipping confirmation email when your item is shipped that includes your tracking information and the carrier. Sometimes, this email can end up in your spam folder, so if you have not received it, check there. You can also view your tracking information by logging into your account with the email address used on your order. If you need help, just contact us.
My item was damaged during shipment: While uncommon, items can be damaged during shipment. Never fear - we will replace it immediately! All we need is a photo of the damage, including damaged boxes or packaging, and we will send a replacement. Photos will be used to file a claim with the carrier. You can submit your damage claim via the form on the customer service page, or give us a call and we will help you out.
I haven't received my item yet: First, let's check your tracking information. Find the tracking number for your order located in the Shipping Confirmation email that was sent when your item was shipped. If you cannot find this email, you can check your tracking information by logging into your account using the email address from your order. If neither of these are possible, feel free to contact us.
Once you have found your tracking information, check it on the carrier's website. Below are links to our most common carriers. If your tracking information is not updating properly, or has not received an update in several days, please contact us.