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Shipping & Returns Information

Returns

Please contact us for return instructions before returning an item.  Return addresses depend on the item and your location, and are generally different than where the item was originally shipped from.

Returns are easy with efurnitureMax!  As long as an item is in its original condition and in original packaging, any item can be returned within 30 days.  

  • efurnitureMax will always pay the return shipping costs if the return is a result of our error.  If there is an issue with your order, please contact us.
  • Items must be in original condition, repacked as best as possible in original packaging.  Please save your original packaging!!  We apologize, but items not in original packaging cannot be returned.  If an item is sent back to us without original packaging, we will contact the buyer to ask if they would like it shipped back to them at their expense.  Again, we apologize but no refund can be given in this case.
  • For all standard returns, the buyer is expected to arrange and pay return shipping.
  • Orders over $750:  Unless the return is a result of our error, orders over $750 will be charged a 35% restocking fee and return shipping costs.  It's very easy to avoid this fee:  we strongly advise ordering one unit first before proceeding with your entire order.
 

Please Note:

  • Original condition means free of structural and cosmetic defects (unless it was received that way, in which case please contact us). 
  • Items must be in their original packaging to be eligible for a return.  We apologize, but items without original packaging cannot be returned.
  • Any items exposed to cigarette smoke or harmful chemicals cannot be returned.
  • Returns initiated by "refusing" a shipment will incur a 35% restocking fee and the cost of return shipping as the item will not be shipped to the correct location.
  • You will receive a refund for your return once it has been received and inspected.
 

Shipping

Most items cannot be shipped to PO boxes.  Please provide a physical address during checkout.

Shipping is FREE to the 48 states for all items.  Due to the size and nature of our products, we cannot ship outside of the 48 states at this time.

Please Note:  Free shipping for freight shipments includes curbside or dock to dock delivery only.  You will be responsible for unloading, unless additional services are purchased.  If you require a lift gate, inside delivery, or other services, please contact us for an additional services quote.  Curbside delivery is generally appropriate for 99% of shipments, however, we can work with you to accommodate your specific delivery needs if requested.

How will my order be shipped?  Most items are shipped via FedEx or UPS Ground.  Large quantity orders may be shipped via freight carrier.  Large items such as sofas and loveseats are also shipped via freight carrier.

What is the typical handling time?  We are one of the fastest when it comes to getting things out the door.  Most orders ship same or next business day.  Exceptions will be noted in each item's product description.

When will I receive my order?  Depending on your location, please allow 2-7 business days for FedEx and UPS shipments.  The average is about 3 or 4 business days from date of purchase.  Freight Shipments can vary depending on the carrier and your location.  Please allow 4 to 14 business days for freight shipments.  Unfortunately, we are unable to send shipments via expedited services (overnight, etc) due to the size restrictions the carriers have in place.

Where do you ship from?  We ship from warehouses all over the US.  Your order will ship from the closest location that has your item in stock.  If you order more than one item, it is possible that they will ship from different locations and may arrive at different times.

Where is my tracking information?  We send out a shipping confirmation email when your item is shipped that includes your tracking information and the carrier.  Sometimes, this email can end up in your spam folder, so if you have not received it, check there.  You can also view your tracking information by logging into your account with the email address used on your order.  If you need help, just contact us.

 

Shipping Help

My item was damaged during shipment:  While uncommon, items can be damaged during shipment.  Never fear - we will replace it immediately! All we need is a photo of the damage, including damaged boxes or packaging, and we will send a replacement.  Photos will be used to file a claim with the carrier.  You can submit your damage claim via the form on the customer service page, or give us a call and we will help you out.

I haven't received my item yet:  First, let's check your tracking information.  Find the tracking number for your order located in the Shipping Confirmation email that was sent when your item was shipped.  If you cannot find this email, you can check your tracking information by logging into your account using the email address from your order.  If neither of these are possible, feel free to contact us.

Once you have found your tracking information, check it on the carrier's website.  Below are links to our most common carriers.  If your tracking information is not updating properly, or has not received an update in several days, please contact us.

FedEx:  www.fedex.com
UPS:  www.ups.com

Freight Carriers:

Central Transport:  www.centraltransportint.com
Roadrunner: www.rdfs.com
Old Dominion:  www.odfl.com